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Fri, Jul 4, 2008, 12:53 AM EDT
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USC PURCHASING CREDIT CARD FAQ (FREQUENTLY ASKED QUESTIONS)
PURCHASING CARD PROGRAM
GENERAL INFORMATION
and
FAQ (FREQUENTLY ASKED QUESTIONS)
The following are notes of information and most
frequent asked questions and answers.
GENERAL INFORMATION
We will keep you advised of any updates and/or changes to EAGLS. You also have the support of the Technical Help Desk at Bank
of America - telephone 1-888-317-2638.
The Liaison application form is online on the
following url:
http://purchasing.sc.edu/eagls/
Then go down until you see "Purchasing Department
Liaison Request Form". This will bring up an
Adobe form that you can fill out.
If you are using Internet Explorer and have experienced difficulty in seeing the reallocation
of charges, you will need to change a setting.
1- Select "Tools" on the menu bar
2 - Click "Internet Options"
3 - Under Temporary Internet Files on the General tab, click "Settings"
4 - Under "Check for newer versions of stored pages:", select Every visit to the page and click
OK.
5 - Click OK on the Internet Options window.
Use Internet Explorer 4 or higher. Microsoft
provides Internet Explorer for free. You may
download Internet Explorer from the Microsoft
web site. If you need further information on
this process, contact Scott Champion at 777-2020.
For MAC users:
Bank of America at this time only supports
one browser for one platform and only one
version of one browser. IE 4 for Windows.
For a MAC user to use the system they have
to use Virtual PC (Version 3.0) which was no change from
using InfoSpan before.
However, if Bank of America changes the
security ticket then any computer user Mac
or otherwise will able to use their online
service.
As per Pierre D'Autel
You have a 45 day window from the posting date to
reallocate your charges. You will be advised of
pertinent dates that will affect current year
budgets/fiscal year end.
The bind step error, "BIND step: could not bind
to...", received when attempting to log into the
EAGLS system has been corrected. We are working
to prevent this error from occurring. If you
encounter this error in the future
please contact us at the helpdesk at
1-888-317-2628 or via e-mail at
eaglsthd@bankofamerica.com.
FAQ (FREQUENT ASKED QUESTIONS) AND ANSWERS
Q: I have forgotten my password, what do I do?
A: Call the 1-888-317-2638 number. They will
reset it for you to change it or contact the Purchasing Card Coordinator.
Q: Can reporting show FEDEX and UPS numbers to
verify on what item was shipped on the packing slip?
A: Only if that information ha been sent to Bank
of America and Visa. You can check on the details
screen under the Transaction Section. If not then
it cant be seen. You can only report on what was
sent to the bank.
Q: How long does it take before I can see my charges?
A: Depends on when the vendor sent in the charges.
Usually 1 to 3 days.
Q: How far back can I see my charges?
A: 13 Months
Note: Currently, you can not see past May 2000
statement.
Q: I don't see my charges. Now what?
A: Maybe the vendor has not passed the charge to
the bank.
A2: Maybe a vendor has charged it to another account
or someone else.
Q: What do I do if I cant see my cardholder?
A: Who are they and which ones need to be viewed?.
Send us a list of the cardholders you can not see.
Q: How can I look at an entire statement in order
to see all transactions for a months statement?
A: Run a report. Otherwise you can only see 10
transactions per screen.
Q: There are a number of individuals that the name
does not appear on the drop down menu for names.
Do you enter these or do I somehow?
A1: Need more specifics
A2: There is only one drop down menu and it is
Cost Center Type. Some browsers have an Autofill
function which will assist in filling out forms.
This may be what you are referring to in which
case this needs to be looked at on your browser.
Q: In relations to IMS and the charges being listed
in the default accounts, when is that updated to
represent the reallocations and does it coincide
with the Eagls 45 day grace period for making any
type of changes.
A1: You will not see your changes in the Main Frame
until the first Tuesday after the end of the billing
cycle (which is the 27th of each month). You will
see the change as a JE (Journal Entry) with one
line per cardholder, per account (department fund
and class code).
A2: 45 day period - Nothing to do with when charges
are posted to the Main Frame. IF a charge is
reallocated after being to the Main Frame a reversing
JE will be created to charge the correct account.
The 45 day period is based on the posting date (the
date Bank of America received the charge from the vendor).
Q: When adding taxes to the EAGLS program, how can you
tell if the taxes are really added? Is there a quick
way to check?
A: The system will add the taxes automatically. You
will not be able to see a dollar figure.....just the
X (or L) after the class code. The actual receipt is
the only means to tell.
Q: I have a PC. How do I print reports from the EAGLS
software? I have finished my updates but I want to
print a report showing my changes. Can't figure out
how to print.
A: You have to install the ACCUATE plug-in before
running reports. You need to OPEN or RUN if you
get a standard window when running an application
or download.
Q: Regarding the "reviewed" check box. I have found
that each item must be reviewed and checked before ANY
of the checks will remain in the boxes. (E.g., if I
check each box as I go along to indicate I've already
reviewed that particular charge, the check will go
away as soon as I click "reallocate" on the next charge
(CORRECT) - all the way down until each charge has been
checked and I can click on "reviewed all" and save before
I log off.) Then, and only then, with the checkmarks
remain in the "reviewed" boxes remain. (CORRECT)
A: Reallocate all your buttons then go back and put checks
in all the boxes. Putting checks in the boxes is optional
(for the benefit for the end user). You can also check
the "Reviewed All" box and will check all the boxes at once.
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